Refund Policy

Order Cancellations:

If you need to cancel your order for physical terrain purchases you must notify Imperial Terrain within 5 business days or as soon as you become aware of your need to cancel. A refund will be issued to your original method of payment minus transaction processing fees which are not refunded to Imperial Terrain by the processing companies. If the order has shipped the order cannot be canceled.

Returns / Store Credit:

Our policy lasts 10 calendar days. If 10 days have gone by since you received your purchase, unfortunately we can’t offer you store credit. To be eligible for store credit, you must document the deficiencies of the product and notify Imperial Terrain within 10 calendar days of delivery of physical products.

Non-Returnable/Non-Refundable items:

Downloadable software products, Digital STL Files are non-returnable and non-refundable. Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Support Phone Number: 703-473-8609

Support Email: